CX Boutique is a boutique consultancy specializing in Customer Platforms, IT Business Partnering, and Community Strategy.
We help organizations connect technology, business, and customer experience — transforming digital platforms into measurable growth and retention engines.
Our services cover everything from strategy and platform design to implementation and continuous improvement.

Our consulting is designed for companies that invest in digital customer platforms — such as Customer Success, Experience, or Community solutions — and want to ensure real adoption, ROI, and alignment with business goals.
We typically work with B2B SaaS, technology, and service organizations that value personalized, strategic partnerships rather than off-the-shelf solutions.

Absolutely.
Every engagement is tailored to the client’s platform, maturity, and goals.
We combine proven frameworks with customized strategies to ensure each solution fits the organization’s structure, team capacity, and customer needs.
That’s what makes us a boutique — we don’t replicate, we co-create.

We do both.
Our approach covers the full lifecycle — from strategic design and roadmap definition to guided implementation, adoption enablement, and performance measurement.
We work closely with your internal teams and partners to ensure seamless execution and sustainable results.

We have experience across a wide range of Customer Success and Community platforms, including:
Gainsight, Salesforce, Khoros, Gainsight CC, HubSpot, and other CX ecosystems.
We focus on platform interoperability — helping you get the most out of your existing technology stack through smart integration and governance.

It usually begins with a 20-minute strategy conversation to understand your goals and challenges.
From there, we propose a Discovery or Diagnostic Phase, where we assess your current platforms, processes, and customer experience maturity.
The outcome is a clear roadmap — defining priorities, timelines, and measurable success metrics — before moving into implementation.