The services we offer are designed for impact.
Strategy and execution for customer platforms, communities, and Customer Success.
Fractional IT Business Partnering
Strategic alignment between Business and IT — without the full-time overhead.
Strategic alignment between Business and IT — without the full-time overhead. We embed an experienced IT Business Partner part-time within your organization to drive alignment, prioritization, and communication between technology and business functions. A flexible model (6–12 months) ideal for organizations seeking strategic impact without expanding headcount.
Customer Platforms Advisory
Transform your CX, CS, and Community platforms for maximum ROI.
We assess your organization’s digital maturity across Customer Experience and Success platforms (Gainsight, Salesforce, Khoros, and others). Our advisory includes platform audits, adoption roadmaps, and actionable transformation plans — ensuring technology investments deliver measurable business value.
Community Strategy
Design and optimize digital communities that drive engagement and loyalty.
From customer and partner communities to developer ecosystems, we help you build and scale community programs that enhance collaboration, advocacy, and retention. Our strategic approach balances experience design, governance, and performance metrics.
Community Management (Ongoing)
Premium management of strategic communities.
We provide ongoing, high-touch management of your digital community — from content planning and engagement strategy to analytics and reporting. We act as your extended team to maintain relevance, participation, and measurable impact.
Executive Mentoring
Guidance for technology and customer leaders.
One-on-one mentoring for CIOs, Heads of IT, and Customer Success leaders. Each program (4 sessions/month) focuses on strategic influence, stakeholder management, and leadership effectiveness in digitally transforming organizations.
Executive Workshops
Develop leaders who bridge Business and IT.
We design and deliver executive training programs on IT Business Partnering, Customer Platforms, and Community Management. Our workshops are interactive, strategic, and tailored to your leadership context, empowering teams to collaborate more effectively.
